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IT Technician

Salary Range:Negotiable
Exempt/Non-Exempt:Exempt
Benefits:Medical, Dental, Life and Disability Insurance, 401(k), Bonus Incentives
Employment Type:Full Time
Department:IT
Location:Plymouth, Michigan
Description:Loc Performance Products; Michigan's premiere full service manufacturer of large CNC machined components and assemblies for military and commercial applications.

Loc Performance is looking for an IT Technician to join our IT department.

The IT Technician will provide a high level of customer service and software/hardware problem resolution. The incumbent will perform in depth diagnosis and guide users through step-by-step solutions to ensure successful outcomes when fielding calls from the user base, creating the initial record of the request and resolving all Level I/Level II end-user problems over the phone or in-person.

If you are interested in a work environment that provides support, encouragement and development then we want you!

Come join our Loc family!
Duties:Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide professional end-user support.

Provide restorative or maintenance actions to resolve end-user problems.

Responsible for ensuring systems are configured properly.

Analyzing and evaluating various systems operations.

Documenting, tracking, and monitoring problems to ensure timely resolution.

Performing advanced root cause analysis and developing checklists for typical problems.

Providing technical support on a variety of issues.

Escalating problems to next level support professionals when needed.

Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals.

Additional duties as identified.
Qualifications:Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Organizational Support - Follows policies and procedures.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions. Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Pursuing two or four-year degree in information technology or related technical field, plus minimum one year applicable experience

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills
Ability to use simple math to perform basic calculations.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


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